PRIVACY
NOTICE

At Faltec Europe Ltd, we are committed to protecting your privacy. This notice explains what personal data we collect through this website, why we collect it, and what rights you have in relation to it.

This notice applies to anyone who visits falteceurope.com or contacts us through it. It does not apply to our employees, who are covered by separate internal arrangements.

The data controller for the purposes of this notice is Faltec Europe Ltd, 4 International Drive, IAMP, Sunderland, Tyne & Wear, SR5 3FH, England.

Why do we collect your data?

We collect personal data when you contact us through this website, so that we can respond to you.

• • Responding to enquiries submitted through our contact form. Such as requests for support, quotes, or information; based on our legitimate interest in responding to business enquiries, or on taking steps you request before entering into a contract with us.
  • Responding to messages about career opportunities. Submitted through our contact form, based on taking steps you request before entering into a contract with us.

What data do we collect?

When you submit our contact form, we collect your first and last name, mobile number, email address, and the subject and content of your message.

Our website also automatically records standard technical data generated by your visit, such as your IP address and browser type, in the same way as most websites.

This website does not currently use cookies or similar tracking technologies. If that changes in the future, we will update this notice and seek your consent where required by law.

How long do we keep your data?

We only keep your data for as long as necessary to deal with your enquiry, or to manage any business relationship that follows from it. How long that is depends on the nature of your enquiry and any legal or regulatory requirement to keep a record of it.

Who do we share your data with?

We only share the data you provide with people within Faltec Europe Ltd who need it to respond to your enquiry; it is not shared outside the Company. We do not sell your data, and we do not share it with third parties for marketing purposes. We may share it with service providers who help us run our website and email systems, who are only permitted to use it for that purpose, or where we are required to disclose it by law.

What are your rights?

Under the UK GDPR, you have the right to:

• • Access the personal data we hold about you
  • Ask us to correct inaccurate data
  • Ask us to erase your data in certain circumstances
  • Ask us to restrict our processing of your data
  • Object to processing based on our legitimate interests
  • Receive your data in a portable format, where our processing is based on a contract with you
  • Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

How to contact us

If you have any questions about this notice or how we handle your personal data, please contact our Data Protection Lead (DPO) at: dpo@falteceurope.com

Changes to this notice

We may update this notice from time to time to reflect changes in our practices or in the law. This notice was last updated in September 2026.